About Us — Getting to Know rm400
Rm400 is an online entertainment platform built specifically for Malaysian users. Here you can learn about the platform's background, the core values we stand by, and why rm400 has become the go-to choice for sports and casino fans across the country.
What Is rm400 and Who Is This Platform For?
Rm400 is an online entertainment platform that brings together Sports Betting, Live Casino, poker, and slots under one easy-to-use interface. It's built specifically for Malaysian users who want a complete digital entertainment experience that's responsive and reliable.
The name rm400 reflects our local identity — a brand that users from Johor to Kelantan, from Sabah to Sarawak, know and recognise. We don't make over-the-top claims. What we offer is a platform that works well, accepts payments in Malaysian Ringgit, and is easily accessible on the smartphone you use every day.
Our Mission and Vision
Mission
To provide a reliable, accessible, and genuinely useful online entertainment platform for Malaysian users — free from unnecessary technical complexity and hassle-free from start to finish.
Vision
To be Malaysia's first-choice online entertainment destination for users who value easy mobile access, fast local payments, and a fair, transparent gaming experience.
What's Available on rm400
The platform covers several key categories of online entertainment, all accessible from a single account.
Football, badminton, cricket, E-Sports, and over 20 other sports. Odds are updated in real time and live betting is available while matches are in progress.
Baccarat, roulette, blackjack, and Dragon Tiger with real human dealers via live video stream — a casino atmosphere without leaving home.
Texas Hold'em, Omaha, and various tournament formats available — suitable for both new players and seasoned card table veterans.
Video slots, progressive slots with pooled jackpots, and instant games like Crash and Mines — quick options for shorter sessions.
Why rm400 Is Built for Malaysian Users
Malaysia has a unique digital landscape — users who rely heavily on smartphones, a mature eWallet ecosystem, and strong sporting interest in local football, badminton, and E-Sports. rm400 was built with all of this in mind.
The platform interface is available in Bahasa Melayu so users don't have to navigate unfamiliar terminology when making decisions. All transactions are conducted in Malaysian Ringgit (RM) using local payment methods such as Touch 'n Go, Boost, and GrabPay — no currency conversion, no hidden fees.
During major festive seasons like Hari Raya Aidilfitri, Chinese New Year, and Deepavali, rm400 regularly runs special promotions tailored to the local celebration — reflecting the platform's commitment to operating as a brand that truly understands its users.
Our Commitment to Security and User Experience
All data transmitted between your device and rm400's servers is protected with SSL encryption. Your personal information and transaction details are not exposed to third parties in transit.
Rm400 supports two-factor authentication (2FA) to protect your account from unauthorized access, especially when logging in from a new device or an unfamiliar location.
Digital games use a random number generator (RNG) to ensure outcomes cannot be manipulated or predicted. Sports betting odds are based on global market analysis and updated on a consistent basis.
Customer Support That's Easy to Reach
Rm400 offers customer support via email to help users resolve account, payment, or technical queries. You can reach our support team at [email protected] — include your transaction number or account details as a reference to help speed up the resolution process.
For common recurring questions — including how to register, the deposit and withdrawal process, and betting limits — our FAQ page contains detailed answers you can refer to at any time without needing to contact support.
We understand that time matters — especially when a match is about to kick off or when there's a payment issue that needs immediate attention. That's why we provide clear, easy-to-access information so users can resolve most issues on their own, without having to wait for a response.
How to Contact Us
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Support Email [email protected]
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Help Centre Visit the FAQ for quick answers
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Response Time Emails are typically replied to within 1 business day
Full Transparency — Nothing Hidden
Rm400 believes users deserve to know how the platform works. Terms of use, privacy policy, and responsible gaming information are all openly available in the footer of every page. We don't bury conditions behind the registration process. If you want to read the full policies before making any decisions, you're free to do so. That's how rm400 builds trust with its users.