Rm400 Privacy Policy — User Data Protection

This Privacy Policy explains how rm400 collects, uses, stores, and protects the personal information of users on our platform in Malaysia. Please read it carefully to understand your privacy rights.

Effective Date: 1 January 2026. By using the rm400 platform, you agree to the terms set out in this policy.

Data Stored Securely  |  SSL Encryption  |  No Data Selling  |  User Access Rights  |  Cookies Can Be Controlled  |  Information Rectification  |  Account Deletion  | Data Stored Securely  |  SSL Encryption  |  No Data Selling  |  User Access Rights  |  Cookies Can Be Controlled  |  Information Rectification  |  Account Deletion  |
1

Information We Collect

Rm400 collects several categories of information to keep the platform running smoothly and to deliver the best possible user experience. The types of information collected are as follows:

Account Information

During registration, we collect your full name, email address, mobile number, date of birth, and encrypted password. This information is used to verify your identity and manage your account on the rm400 platform.

Device and Browser Information

We automatically collect technical information including device type, operating system, browser type, IP address, and performance data. This is used to ensure the platform runs smoothly across all devices and to detect any suspicious activity.

Payment Information

To process deposits and withdrawals in Malaysian Ringgit (MYR), we collect payment-related information such as your eWallet or bank account holder name. We do not directly store credit card details or full bank account numbers — this sensitive data is handled by verified third-party payment providers.

Usage Data

We record your platform activity, including betting history, login times, page navigation, and interactions with platform features. This data is used to improve the user experience and detect unusual patterns for security purposes.

2

How Your Information Is Used

Rm400 uses the information we collect solely for legitimate purposes directly related to platform operations. The main purposes are as follows:

  • Account management: Handles user registration, login, and identity verification securely.
  • Transaction processing: Managing deposits and withdrawals in MYR, and maintaining transaction records for accountability purposes.
  • Platform security: Detecting and preventing fraud, money laundering, unauthorised access, and activities that violate rm400's Terms & Conditions.
  • Customer support: Assists with resolving issues related to your account, payments, or platform usage.
  • Service improvement: Analysing usage patterns to improve the functionality, design, and responsiveness of the rm400 platform.
  • Communications: Sending important notifications related to your account, policy updates, or relevant promotions (where you have consented to receive such communications).

Rm400 does not use your data for third-party advertising or external commercial analytics without your consent.

3

Use of Cookies and Tracking Technologies

The rm400 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored in your browser when you visit our platform.

Types of Cookies Used

  • Session cookies: Used to maintain your login session while you use the platform. These cookies are automatically deleted when you close your browser.
  • Preference cookies: Stores your preferred language, region, and display settings so you don't have to reconfigure them each time you visit.
  • Security cookies: Helps detect suspicious login attempts and protects your account from unauthorised access.
  • Analytics cookies: Collects anonymous information about how users interact with the platform, helping us understand which pages are visited most and improve overall platform performance.

You can control or block cookies through your browser settings. However, blocking certain cookies may affect the functionality of the rm400 platform and prevent you from using some features fully.

4

Data Storage, Security, and Third-Party Sharing

Data Storage and Retention Period

Your personal data is stored on servers protected with SSL encryption and strict access controls. rm400 retains account records for as long as your account remains active. After account closure, data is kept for the period required to meet legal and financial obligations, after which it is securely deleted.

Security Measures

Rm400 implements a range of technical and organisational security measures to protect your data, including encryption of data in transit and at rest, role-based access controls for internal staff, and continuous system monitoring to detect security threats.

Third-Party Sharing

Rm400 does not sell, rent, or disclose users' personal information to third parties for commercial purposes. Data is only shared in the following limited circumstances:

  • Approved payment providers for processing MYR transactions securely.
  • Relevant authorities where required by Malaysian law.
  • Technical service providers supporting platform operations, bound by confidentiality agreements.
5

User Rights and How to Contact Us

Right of Access

You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email and will be processed within a reasonable timeframe, subject to identity verification.

Right to Rectification

If any information we hold is inaccurate or out of date, you have the right to request a correction. Certain details such as your name and phone number can be updated directly in the account settings section of the rm400 platform.

Right to Erasure

You may request deletion of your account and associated personal data by contacting rm400 support. Deletion requests will be processed once all financial and legal obligations have been fulfilled. Please note that certain records may need to be retained for a specified period for legal compliance purposes.

Policy Updates and How to Contact Us

Rm400 reserves the right to update this Privacy Policy from time to time. Significant changes will be communicated via in-platform notifications or email. For any questions regarding your data privacy, contact us at [email protected]. You may also refer to FAQ for guidance on account and privacy matters.

Your Data is Protected — Use rm400 with Confidence

Rm400 puts the safety and privacy of Malaysian users first across every aspect of platform operations. Register an account or log in to enjoy a secure and transparent Sports Betting and casino experience.

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